Shipping, proofs and returns
Every piece is made just for you, so these policies are built around getting it right before we engrave.
Turnaround
Most pieces ship 3-5 business days after you approve your proof. Bulk and branded orders take 5-7 business days. Rush turnaround of 2-3 business days after approval is available for $25, subject to availability. Production time starts when you approve the proof, not when you send the request.
Shipping
We ship within the United States with tracking. Shipping is free on orders of $35 or more. Orders under $35 add a flat $5, and your total always shows it before you send your request. Alaska, Hawaii and U.S. territories: we email a shipping quote before you pay. You will get a tracking number by email when your order ships. We cannot ship outside the U.S. right now.
Proofs and changes
We email a proof before engraving. Your first round of changes is included, and extra design rounds are $10 each. Please check names, dates and spelling carefully. Once you approve, we begin, and the approved proof is what we engrave.
Cancellations
You can cancel any time before you approve your proof. Once you approve it and we begin engraving, the piece is made and cannot be cancelled.
Mistakes and damage
If the engraving does not match your approved proof, or your piece arrives damaged, send us a photo within 7 days of delivery and we will remake it or refund you. If you gave us wording that was later found to have a typo, we are happy to help with a discounted remake.
Returns
Personalized items are final sale once the proof is approved, because they cannot be resold. If anything is wrong, contact us and we will make it right.
Questions? [email protected]